Hi All,

Just thought I tell you all about how great Oztrail is in regards to customer service.

I would not hesitate to recommend Oztrail to anyone looking at purchasing one of their products.

About 10 months ago we puchased an Oztrail delux Gazebo with a wall and screen, these were purchased from BCF.

We really only use it when camping, when we were away last week we tried to put the walls up but notice that one side of the canopy did not have any velcro to attach the wall too.

I emailed Oztrail on Saturday morning telling them my problem also that one of the clips on the legs was a bit sticky and took a little bit of fibbling to get it to catch, I mentioned that I did not have the receipt anymore and what could they do for me.


Going into my emails on Sunday morning notice I had received an email from Chris at Oztrail 12.30pm Saturday afternoon, I rang him yesterday morning he advised that if I took the canopy back to BCF he would get them to change if for me, he is also sending me a new clip through the mail to fix the dicky leg.

How is that for service, send an email on Saturday, have the replacement by Sunday, have you every heard of service like this over a weekend and the clip for the leg is the mail, all without proof of purchase.

Three cheers for Oztrail

Cheers

Well done,now that is service.Best advertising in the world is word of mouth,and oztrail have gone up a notch.
Its nice to have a win every now and again. :)
cheers George

Normally when you read a thread such as this it is all complaints, Great to hear some good feeedback.
Good customer relations Oztrail, all the advertising dollars will not generate the result positive customer feedback achieves.

Kev